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Frequently Asked Questions (FAQ)
CAREGIVERS
Are the Caregivers bonded and insured?
Yes. All Touching Hearts at Home Caregivers are bonded and insured.
How do you select your Caregivers?
Touching Hearts at Home is committed to choosing compassionate Caregivers that we
would trust to care for our own family and loved ones. We hire qualified, reliable,
honest and kind Caregivers who genuinely enjoy helping Seniors and people with disabilities.
Each potential Caregiver must pass a criminal background check and detailed screening
process before we even consider them as a candidate. They are also required to complete
a detailed orientation on our company policies. Additionally, each Caregiver is
trained in-depth on the specific care plan of each client they serve. Ongoing evaluation
of each Caregiver/Client relationship ensures a successful match and quality of
service.
Will I have a choice in who comes to my home?
Yes. Our experienced staffing coordinators will make an informed decision regarding
a Caregiver who has the personality, skills and availability to best help you. If
at any time or for any reason you are not completely satisfied with a Caregiver
we will gladly make the necessary changes.
SERVICES
What services do you offer?
Our services are designed to assist with your every day tasks and are custom tailored
to meet your individual needs. We provide care in many ways, including:
Light Housekeeping
Laundry/Linens
Meal Preparation and Planning
Grocery Shopping
Transportation
Memory Care
Companionship
Medication Reminders
and much more!
How does my service begin?
We meet with you personally for a free in-home consultation and design a program
together.
Next, we carefully select and introduce a qualified Caregiver who will lend a hand
to make your life easier. You will see the same friendly face each visit.
To contact us, please click here to find the location of our office nearest you.
What if I need to cancel a visit or cancel service?
We request that you give us at least 24 hours notice if you need to cancel a visit
or cancel service.
How do I make changes to my scheduled visits?
With over ten years of experience, Touching Hearts at Home understands that situations
can change quickly. We will always be flexible and accommodate your request as quickly
as possible.
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