A Caregiver’s Journey: Emily Kessler’s Story

Caregiving is a profession fueled by heart, empathy, and the desire to make a difference. For Emily Kessler, caregiving isn’t just a job—it’s a personal calling, rooted in love, family, and a drive to bring joy into the lives of others. Though Emily is relatively new to Touching Hearts at Home Dayton/Springfield, her story reflects the very best of what it means to care for others with compassion and dedication.

From Granddaughter to Caregiver: Emily’s Why

Emily’s journey began long before she joined the Touching Hearts team. As her grandmother’s primary caregiver and a helping hand for her grandfather, Emily saw firsthand the difference quality care makes—not just physically, but emotionally.

“I saw every day how much what I was doing helped them—how it improved their quality of life and gave them a more positive outlook on each day,” Emily shares. “That’s what inspired me to step into healthcare, and eventually into my role here at Touching Hearts.”

That personal connection to caregiving created a deep foundation for Emily’s approach: serving with heart, listening with intention, and finding joy in the little moments.

Finding Connection in Unexpected Places

One of Emily’s most memorable client experiences happened early in her career. Her first client was known for being a little standoffish—having had difficulty connecting with previous care partners. But Emily didn’t give up.

“I started asking her about her previous career, little fun facts about her life,” Emily recalls. “Eventually, she opened up and even explained why she hadn’t connected with the others. That moment of trust helped us bond in a way that stuck.”

And then came the moment that made it all worth it: a smile. A genuine, joyful laugh shared between the two.

“That’s the moment I carry with me through every client interaction. Just ask questions, even if you’re unsure. You never know where it might lead.”

Lessons from the Field

Working closely with seniors has taught Emily that language matters—especially when speaking with families.

“You never know what might be sensitive for someone, so I’ve learned to use more gentle, positive phrasing instead of terms like ‘hospice’ or ‘end-of-life care’ right away. It helps ease fears and keep communication open.”

Building Trust Through Curiosity and Care

Emily believes trust is built through genuine interest and shared humanity. Her go-to strategy? Finding common ground.

“I ask them questions like, ‘What was your job like?’ or ‘How did you meet your spouse?’ Even simple things like asking if they watch sports—it helps them open up and feel seen.”

She also uses her surroundings as a conversation starter, paying attention to photos, keepsakes, or books that might reveal a new path to connection.

Overcoming Challenges with Support and Teamwork

As a newer care partner, Emily admits one of her challenges is finding new ways to connect with clients who are more reserved. But she knows she’s not alone.

“When I’m not sure how to connect, I call into the office and ask for pointers. Sometimes someone knows a hobby or interest the client has that I can use to start a conversation.”

That collaboration is part of what makes Touching Hearts at Home Dayton/Springfield so special—a network of caregivers supporting each other for the good of every client.

The Power of Small Moments

Emily knows the power of small gestures—like painting someone’s nails, helping them with a meal, or simply sitting together. These moments matter.

“When you give someone that personal attention, you help them feel safe and valued. That’s what it’s all about.”

Advice for Future Caregivers

To those considering a career in home care, Emily offers thoughtful advice:

“Make sure your heart is all in. This career can have its challenges, and people are depending on you every single day. If you’re not sure yet, take a step back and reevaluate why you feel called to this work.”

She also emphasizes the importance of mindset:

“Start your day fresh. Remind yourself every morning that you’re awesome, that you’re going to have a great day, and that you’re making a difference.”

A New Perspective on Aging and Life

Caregiving has given Emily a renewed appreciation for health, presence, and love.

“As long as I’m healthy and the people I care about are healthy, everything will be okay,” she says. “It really teaches you not to take anything for granted.”

Why Home Care Matters

Emily’s message about the importance of home care is powerful:

“Without home care, millions of people would struggle every day just to care for themselves. They’d lose the comfort of their own homes, even if it’s all they’ve ever known. We help people live safely and with dignity.”

By providing companionship, assistance, and trust, home care professionals like Emily allow clients to maintain independence in a place where they feel safe and supported.

Emily Kessler’s journey is a beautiful reminder that being present, asking questions, and leading with heart can create meaningful change—both for clients and caregivers alike.

At Touching Hearts at Home Dayton/Springfield, caregivers like Emily make a difference every day. Their work isn’t just about assistance—it’s about connection, respect, and helping people live well at home.

Looking for compassionate home care or a career filled with purpose?

Whether you’re seeking trusted care for a loved one, or you’re ready to start your own caregiving journey, Touching Hearts at Home Dayton/Springfield is here for you!