About Us

Our journey began in 2004 when our family experienced firsthand the critical need for qualified, compassionate caregivers during our mother’s battle with cancer. This personal experience ignited our passion for serving elders, driving our commitment to providing the highest quality, personalized care tailored to each client’s needs.

Here’s a snapshot of what sets us apart:

  • Local ownership complemented by the national support and resources of Touching Hearts at Home franchise in Minneapolis, MN, ensuring the best of both worlds for our clients.
  • All caregivers undergo rigorous background checks, training, and are insured and bonded for peace of mind.
  • Our Albany, Buffalo, Syracuse, and Rochester offices boast administrative and supervisory staff available 24/7, offering personalized attention to every client.
  • We collaborate closely with elders, their caregivers, and experts in elder care to ensure the highest standards of care and service.
  • Home Care Pulse recognizing industry leading services and job satisfaction.
  • With over 16 years of experience in the field, backed by references from satisfied clients and referral sources, we offer a trusted solution for your home care needs.

Contact us today to discover how we can tailor our services to meet your unique requirements. We’re ready to provide assistance with no cost or obligation, offering peace of mind and support when you need it most.

Mark McDermott, Owner

Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the Vice-Chair of the Board of Lifespan a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected.”

Wendy Greenwood, Executive Director

Dedicated to the well-being of seniors in Western New York, Wendy Greenwood brings a wealth of experience and a heart full of compassion to her role as Executive Director. With a career deeply rooted in sales and marketing, Wendy found her true calling when she joined us in 2023, declaring it the most rewarding journey of her professional life.
Wendy’s mission goes beyond titles; it’s about making a genuine difference in the lives of those she serves. As our Executive Director, she wears many hats. Wendy is the powerhouse behind training our Caregivers, ensuring they embody the values of compassion and excellence. With meticulous attention, she matches clients with caregivers based on individual needs and personalities, creating bonds that go beyond care.
A guiding light for families, Wendy understands the unique needs of each client. From connecting clients with a few hours of care weekly to providing unwavering support in 24-hour care scenarios, Wendy is a beacon of reliability and compassion. Whether it’s ensuring comfort at home or lending an extra hand in an assisted living residence, Wendy is here to make aging seniors feel seen, heard, and cared for.
Wendy Greenwood

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2023 HCP Awards

Senior Home Care Service area includes: Akron, Amherst, Buffalo, Clarence, Cheektowaga, Depew, East Aurora, Grand Island, Kenmore, Lancaster, Lockport, Niagara Falls, Orchard Park, Sloan, North Tonawanda, Tonawanda, West Seneca, Williamsville. Specializing in Hospital Recovery Rehab Care, Alzheimer’s & Dementia Care, Companionship Care, Live-in Care, Senior At Home Care – Compassionate Care for Seniors and their Families. Looking for senior home care in the greater Buffalo, NY area? Contact us today!