Frequently Asked Questions
Touching Hearts at Home is redefining the meaning of heartfelt care through consistency, companionship, and compassion. Our non-medical, in-home care uses the meaningful impact of relationships to serve those closest to you with the help they need to live comfortably and confidently from home.
How does my service begin?
We meet with you personally for a free in-home consultation and design a program together. Next, we carefully select and introduce a qualified caregiver who will lend a hand to make your life easier. Our goal is to help ensure you see the same friendly face each visit.
Are the caregivers bonded and insured?
Yes. All Touching Hearts at Home Caregivers are bonded and insured.
How do I make changes to my scheduled visits?
We understand that situations can change quickly. We will always be flexible and accommodate your request as quickly as possible.
How do you select your caregivers?
We are committed to choosing compassionate caregivers that we would trust to care for our own family and loved ones. We hire qualified, reliable, and kind caregivers who genuinely enjoy helping seniors and people with disabilities. Each potential caregiver must pass a criminal background check and detailed screening process. They are also required to complete a detailed orientation on our company policies. Additionally, each caregiver is trained in-depth on the specific care plan of each client they serve. Ongoing evaluation of each caregiver/client relationship ensures a successful match and quality of service.
What if I need to cancel a visit or cancel service?
We request that you give us at least 24 hours notice if you need to cancel a visit or cancel service.
What services do you offer?
Our services are designed to assist with your everyday tasks and are custom tailored to meet your individual needs. We provide care in many ways, including light housekeeping, laundry/linens, meal preparation and planning, grocery shopping, transportation, memory care, companionship, medication reminders and much more!
Will I have a choice in who comes to my home?
Yes. Our experienced staffing coordinators will make an informed decision regarding a caregiver who has the personality, skills and availability to best help you. If at any time or for any reason you are not completely satisfied with a caregiver, we will gladly make the necessary changes.
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