RESOURCES
FAQ
Frequently Asked Questions
Touching Hearts at Home is redefining the meaning of heartfelt care through consistency, companionship, and compassion. Our non-medical, in-home care uses the meaningful impact of relationships to serve those closest to you with the help they need to live comfortably and confidently from home.
What types of services do you provide?
We provide non-medical home care including companionship, light housekeeping, meal preparation, medication reminders, transportation, personal care, Alzheimer’s and dementia care, and more.
How quickly can services be provided?
Services can often begin within 24 hours of your initial contact, following a complimentary in-home consultation and completion of required paperwork.
Do you require a minimum number of service hours?
Yes, we have a minimum of 2 hours per visit.
How are your caregivers selected?
Caregivers are carefully selected through a rigorous process that includes interviews, background checks, reference checks, and training.
Are your caregivers employees or independent contractors?
All caregivers are employees of Touching Hearts at Home. We handle all employment responsibilities, including taxes, insurance, and benefits.
Is your service available 24/7?
Yes, we provide care 24 hours a day, 7 days a week, including holidays.
Can services be adjusted or canceled?
Yes, services are flexible. You can change or cancel with proper notice as outlined in our service agreement.
Do you accept insurance or Medicare?
We are a private pay service. Some long-term care insurance policies may reimburse for our services. We do not accept Medicare or Medicaid.
How much does home care cost?
Costs vary depending on the level and duration of care. We offer a complimentary consultation to determine your specific needs and provide a cost estimate.
Do you provide services in facilities or only in private homes?
We provide services wherever a client resides, including private homes, assisted living communities, or other care facilities.
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Specializing in Hospital Recovery Rehab Care, Dementia Care, Alzheimer’s Care, Respite Care, Live-in Care, Rehab & Hospital Recovery Care.