About Us
Touching Hearts at Home – Southwest Boston
Touching Hearts at Home is locally owned and operated by Justin and Melissa McDermott. Touching Hearts at Home of Southwest Boston combines the knowledge and resources of a national home care franchise with the personal touch of a local, family-owned business. In short, we are large enough to meet a diverse range of client needs and small enough to know each of our clients intimately. We opened our doors in 2021 and are committed to providing quality home care for seniors and disabled adults in Southwest Boston.
After my grandmother was diagnosed with cancer in 2004, my family’s eyes were opened to the variety of challenges one could face when caring for loved ones. Throughout the duration of her 5-year battle, it became clear to me how critical it was to have qualified, reliable, and compassionate caregivers in her home when our family needed help.
Based on this experience, my parents opened Touching Hearts at Home in Rochester, NY in 2007. I have been involved at a variety of ways since its inception, from caregiving in the early days of the business to overseeing the opening of our two branches in Syracuse and Albany, NY in 2017 and 2018. It was always our plan to move back to New England, so after opening up these additional offices in Upstate New York, that’s exactly what we did. In the fall in 2021, Melissa and I officially opened Touching Hearts at Home of Southwest Boston and we couldn’t be happier to be in Massachusetts.
We work in collaboration with elders, their caregivers, and experts in elder care who are best positioned to determine which companion care providers maintain the highest standards of care and service. All of our caregivers are carefully background-checked, trained, insured and bonded. We also have administrative and supervisory staff available 24/7 to ensure our clients’ needs are met, no matter what day of the week or time of night. We would be happy to provide references from any number of our senior care partners in our 3 locations. It is our hope that this, along with 14+ years of senior care experience gives you the peace of mind to engage Touching Hearts to help support you and your family.
We hope you will call us today to discuss how we might meet your needs. We will be more than happy to meet with you at your convenience and at no cost or obligation.
Melissa
Melissa joined Touching Hearts in July of 2017 as a caregiver. Along with caregiving, Melissa worked as a primary school teacher for six years in Dedham, MA and Rochester, NY. She graduated from Providence College with a Bachelor’s Degree in Elementary and Special Education, and a Master’s Degree in Education. Currently, Melissa is the Community Relations Manager for Touching Hearts at Home of Southwest Boston. Outside of work, Melissa loves spending time with her family and friends, trying new recipes, and going to the beach.
Justin
Justin joined Touching Hearts in April of 2017 and brings four years of senior care, marketing and HR experience. He graduated from Providence College with a Bachelor’s Degree in Marketing – Go Friars! Justin has been a caregiver for Touching Hearts since its inception in 2007. He is responsible for overseeing operations for Touching Hearts branches in Syracuse and Albany, NY, as well as our Southwest Boston branch. In his free time, Justin enjoys spending time with Melissa, and their daughters, Shea and Charlie. He also loves to go hiking with his two dogs, Finley and Maverick. Justin is an avid golfer and Boston sports fanatic!
Kerry
Kerry joined Touching Hearts in April of 2023 as the Client Care Manager. Kerry has an extensive background within the Health and Human Service industry for over 25 years. She has served as the Director of Residential Services for agencies who support folks with physical and developmental disabilities. Advocating for and providing support to folks and their families is a passion of Kerry’s. In her free time, Kerry loves the beach, and spending time with her family – especially her three grandbabies!
