My father-in-law lived with us 3.5 years and we had 24 hour caregiving services for him. I used a few different firms to make sure we always had coverage. I can tell you the biggest difference in companies is the Customer Service they provide. Many of the caregivers work for multiple companies so when we started with Touching Hearts Jan and Debra really made the difference. I don’t mean to say the caregivers were not excellent but it was Jan and Debra that set their company apart from the rest. They responded to concerns, always kept me up to date, provided us with quality caregivers. They kept their shifts filled and helped me out when others could not. I changed over to them exclusively and if you are looking for someone to help you with caregiving for a family member then start with Touching Hearts at Home, Goodyear.
Debra and Jan, I want to thank both of you for your professionalism, compassion and empathy during the month your care providers were helping both my Mom and me. You are both amazing women and I couldn’t have gotten through some of those days without your patience and help. I wish you both the very best.
They did a great job taking care of my Dad. Getting him stronger so he could get back to the way thing had been before he got sick. Great company to help your family through hard times. I would recommend you try them. They’re like Family.
Jan is a very caring owner. She has bent over backwards to accommodate our needs, including last minute schedule changes. She stays in constant contact with the family and does everything she can to help us in any/every way. She has always pulled through for us during this time when we’re trying to comfort our mother who is in a very weak mental and physical state. The staff is also very caring and compassionate. They take care of our mom as if she was their own. We are blessed to have such loving caretakers, and we are comforted knowing our mom is in great hands when we are unable to be there.
Touching Hearts in Goodyear has been great for my 87-year-old Mom and just as importantly me and my family. All 3 ladies who come and care for my Mom have done a great job AND become my Mom’s friends as well. We trust them completely and they give my wife and me a nice break.
I want to strongly recommend Debra Maiella, and her firm, Touching Hearts at Home. They have been extremely cooperative in arranging care givers schedules to fit my needs, providing the services that I needed when I needed them. I can’t say enough good things about them, and would certainly recommend them to anyone needing a home health care worker.
When my very independent mother landed in the emergency room in April, our whole world changed. After a 6 week hospitalization and rehab stay, mom was finally ready to come home. Touching Hearts at Home was right there to help with the transition to our new “normal”. Deb actually met with my family at the rehab center and then personally introduced each new caregiver to mom and dad at their home in Buckeye. Being self-employed with a varied schedule, I especially appreciated the flexibility in caregiver hours to accommodate my needs.
I have had the most rewarding experience and I am so glad I called them for some help. They came out to my home and I was so thrilled that they could fit me in for a short period of time. I felt safe and they were both so pleasant to work with. My first day the owner came with the girl and introduced her then left. Amy was wonderful and we hit it off immediately. Thank you Deb and Jan I really appreciated meeting you and I will highly recommend you. You are the BEST.
My sister lived with me for 11 months before her passing and Touching Hearts was the only home health provider we ever needed. Linda presented with many challenges. She was wheelchair / bed bound which required use of a Hoyer lift for transfers and she could only toilet with a bedpan. Her aide’s were phenomenal not only with Linda’s care but in transporting her to her appointments (with Linda’s wheelchair accessible van) and in assuring her laundry and soiled bedding was promptly washed. Linda referred to her daytime aide as the daughter she never had as this particular young lady was exceptionally loving and caring. I pray I never have another family member in need of such intensive care, but if I do, Touching Hearts will be my first call.
In a time when healthcare seems more about profits than people, Touching Hearts of Goodyear is truly about caring for people. Debra has worked with our family to provide the best care for our parents. They work to make a good match with caregivers to clients, are very reliable, and consistent. We feel so fortunate to have found this company. I highly recommend Touching Hearts!
As a home care nurse seeking caregivers for my elderly parents I felt like I knew what I was looking for in an agency. Deb and Jan have surpassed my high expectations in every way. The compassion they demonstrate to their clients is genuine and they are dedicated to finding the perfect fit for each client. If you are seeking an agency that truly understands the challenges of caring for the elderly at home call Touching Hearts.
Debra & Jan, My Mom has few things in her life to brighten her day and twice a week Deb is a bright spot for her. Its apparent that for Deb her job is more than a job, it is a calling. She truly loves Mom. So, a million thanks for your compassion and delivering the best care to our Mom.
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