I can’t begin to explain what an incredible job Dianna and her Touching Hearts at Home team did taking care of my father during the last two years of his life. Their professional, loving care was a blessing and comfort. The caregivers not only showed compassion to my father, but were also respectful of him and the entire family. It is important to have people you can trust in your home — especially when you have to leave to go to work — and Dianna’s team is honorable and dependable. I highly recommend this firm.
Thank you, Dianna. I would like to share with you my views on Touching Hearts at Home. I am impressed, Dianna. Impressed with your caring, sweet, knowledgeable and helpful staff. Impressed also with you and your hands-on approach. I appreciate and commend Touching Hearts at Home.
Our family has used Touching Hearts twice over the past two years. Our first experience was to care for Mom and the second is now with care for Dad. Whether it was Mom’s AFIB issues or now with Dad’s dementia, the service we receive(d) has been exactly what we would have done ourselves if we could have. Along the way, in both instances, Touching Hearts went above and beyond to meet our needs and expectations. Overall the people of Touching Hearts have a ‘heart’ for the people they serve and it shows in their performance.
We have been extremely pleased with the professional, yet personal care that my parents have received from the Touching Hearts team. Dianna approaches the services that they provide from a professional caring standpoint. My parents have gained a special friend and companion in Jean. She has been a good resource for us as well in assisting to communicate needs and concerns that require our intervention. We recommend their firm to others who may need their services for an elderly loved one.
From two very satisfied customers, In August 2015, a wonderful relationship began between my wife Peggy, Myself, and the Touching Hearts at Home organization from Fayetteville / Peachtree City GA. In October 2013, Peggy was officially diagnosed with Alzheimer’s Disease. Peggy began to recognize that her memory was not as reliable or perhaps as complete as in previous years. Peggy and I were able to adjust to our lifestyle for nearly two years in order to compensate for the diminishment occuring with Peggy’s self sufficiency. By 2015 it was apparent that Peggy needed personalized help beyond what I could fulfill while maintaining full time employment. I was not in a position where immediate retirement was possible. I wanted to take care of Peggy but I lacked the time and the basic skills to meet her needs. Peggy needed professional help. The solution to meeting Peggy’s needs was a professional care giving organization. I interviewed two other services before meeting Touching Hearts at Home. When I met Dianna Anderson, owner of the local franchise, I knew that this was the right organization for Peggy. The difference between Dianna and the leaders of other organizations can be summed up by two words: Personal Commitment Dianna put the Heart into Touching Hearts at Home. Her commitment to client care is apparent by her actions. Dianna really cares about her employees and she only hires people that really care about their clients. Dianna visits clients and assesses their needs and those of her caregivers. This helps her identify potential issues and eliminates future problems. If an employee has a fender bender on her way to work, Dianna will send a back up person, even herself on a moments notice if necessary. In January 2017 the day after her 68th birthday and in her 8th year with Alzheimer’s, my sweet Peggy passed away. Peggy loved the caregivers from Touching Hearts. They would focus on making her happy, reading to her, coloring, watching a favorite TV show, and cooking her favorite grilled cheese lunch with near frozen Pepsi from a frozen glass. As it turns out I loved them also.
Hi Dianna, Just wanted you to know how much I appreciate the wonderful care your staff has given my mom over the past year. In particular, your caregivers have been so attentive to my mom and her needs and that really gives me peace of mind. All of the staff has been totally professional, friendly and even fun to be around. Not only that but they pay very close attention to small details concerning the patients health and well being. You folks are a true blessing.
We used several different care services in a search for one that provided very personal, well matched staff to support our family. Once we found Touching Hearts, we found what became members of our family. We used their services for several years, and their staff were with us every step of the way. They provided regular updates, made our elder family so joyous and connected with their team, and advised us when we needed help navigating aging challenges. The communication was always instant, thorough, and very open-honest. They helped us work through challenges with other elder services, and put us in contact with amazing support teams. All around, this service became members of our family, supported us more than we could have ever asked, and were a blessing more than can be expressed. They were professional, safety focused, and ultimately connected more personally than anyone we ever experienced as we sought the best care for our family member. I would never hesitate to call them for help, refer them to those we love, and thank them for amazing care.
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