About Us
Our journey began in 2004 when our family experienced firsthand the critical need for qualified, compassionate caregivers during our mother’s battle with cancer. This personal experience ignited our passion for serving elders, driving our commitment to providing the highest quality, personalized care tailored to each client’s needs.
Here’s a snapshot of what sets us apart:
- Local ownership complemented by the national support and resources of Touching Hearts at Home franchise in Minneapolis, MN, ensuring the best of both worlds for our clients.
- All caregivers undergo rigorous background checks, training, and are insured and bonded for peace of mind.
- Our Albany, Buffalo, Syracuse, and Rochester offices boast administrative and supervisory staff available 24/7, offering personalized attention to every client.
- We collaborate closely with elders, their caregivers, and experts in elder care to ensure the highest standards of care and service.
- Home Care Pulse recognizing industry leading services and job satisfaction.
- With over 16 years of experience in the field, backed by references from satisfied clients and referral sources, we offer a trusted solution for your home care needs.
Contact us today to discover how we can tailor our services to meet your unique requirements. We’re ready to provide assistance with no cost or obligation, offering peace of mind and support when you need it most.
Mark McDermott, Owner
Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the Vice-Chair of the Board of Lifespan a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected.”
